Privacy Policy

We respect your privacy and we are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

In a nutshell, this Privacy Policy sets out:

  1. Important information and who we are
  2. what personal information we collect about you
  3. how we use your personal information and basis for such use
  4. how we obtain your personal information
  5. use of our website
  6. how long we keep your personal information
  7. who we share your personal information with
  8. how we protect your personal information
  9. which countries we transfer your personal information to
  10. your rights regarding your personal information
  11. our marketing policy
  12. links to third party websites
  13. children
  14. changes to this Policy

  1. Important information and who we are

    Purpose of this privacy policy

    This privacy policy aims to give you information on how we and/or our support provider collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter. When you download TenEnt through any Application Store (Google Play or Apple App Store) our Application Privacy Policy will apply as well as other potentially applicable privacy policies of other involved parties.

    This website is not intended for children and we do not knowingly collect data relating to children.

    It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

    Who who are

    www.tenent.eu is a site operated by TENENT ENTERPRISES LIMITED ("we", "us" or "our" in this privacy policy). TENENT ENTERPRISES LIMITED is a limited liability company, registered in the Republic of Cyprus, as per the Cyprus Companies Law, Cap. 113, with registration number HE 414841 and registered office situated at Petraki Giallourou 16, TWIN PARK COURT, Floor 2, Flat 201, 1077, Nicosia, Cyprus.

    We are the controllers and responsible for your personal data.

    Contact deatils

    If you have any questions about this privacy policy or our privacy practices, please contact us at info@tenent.eu.

    You have the right to make a complaint at any time to the Office of the Commissioner for Personal Data Protection, the Cyprus regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the Cyprus regulator, so please contact us in the first instance.


  2. what personal information we collect about you

    We only collect the most relevant, proportionate for each purpose and strictly necessary personal information from you, in the course of our business when you use our site.

    The personal information that we collect, and process includes:

    • Basic information including your name and surname (including name prefix or title).
    • Contact information including your mobile number and email address.
    • Social media account, where appropriate, and likes, posts, tweets and other interaction with our social media presence.
    • Content information including your photo.
    • ID/Passport
    • Work and home address
    • Secondary work/home address
    • Secondary contact number
    • Sex
    • Date of birth
    • Bank account details
    • Other information relevant to your potential feature in our newsletter.
    • We will also process and collect all the relevant information in relation to the drafting and/or providing and/or holding your Lease Agreement, either you are the Owner, or the Lessor.
    • Technical information and online data: when you access this website and our technology services being IP address, browser type and version (e.g. Google Chrome, Internet Explorer, Firefox, Safari etc.), time zone setting, browser plugin types and versions, operating system you are using (e.g. Vista, Windows XP, MacOS, etc.), device type, hardware model, MAC address, unique identifiers and mobile network information. When you access this website and our technology services, information about your visit including URL clickstream to, through and from our website (including date and time), information about your network as such as information about devices, nodes, configurations, connection speeds and network application performance; pages viewed or searched for, page response times, download errors, length of visits and interaction information (such as scrolling, clicks, mouse-overs) and whether you click on particular links or open our emails.

    We do not collect personal data about your online activities across third party websites or online services.


  3. how we use your personal information and basis for such use

    Purposes for which we will use your personal data

    We will use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • When we have your consent,
    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal obligation

    Purpose/Activity Lawful basis for processing
    To manage our relationship with you which will include notifying you about changes to our terms or privacy policy (a). In cases you are provided with this Privacy Policy and provide personal data thereafter, the processing may be carried out on the basis of consent. Consent may be withdrawn at any time by writing to info@tenent.eu

    (b). Necessary to comply with a legal obligation


    (c). Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

    To enable you to complete a survey (a). In cases you are provided with this Privacy Policy and provide personal data thereafter, the processing may be carried out on the basis of consent. Consent may be withdrawn at any time by writing to info@tenent.eu

    (b). Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

    To administer and protect our business and this website (including website provision, improvement, auditing and monitoring, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a). Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud).

    (b). Necessary to comply with a legal obligation.

    To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a). In cases you are provided with this Privacy Policy and provide personal data thereafter, the processing may be carried out on the basis of consent. Consent may be withdrawn at any time by writing to info@tenent.eu

    (b). Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
    To send our newsletter to you regarding news and updates of TenEnt and our business (a). In cases you are provided with this Privacy Policy and provide personal data thereafter, the processing may be carried out on the basis of consent. Consent may be withdrawn at any time by writing to info@tenent.eu

    (b). Necessary for our legitimate interests (to develop our products/services and grow our business)

    To feature you in our newsletter which we circulate (a). In cases you are provided with this Privacy Policy and provide personal data thereafter, the processing may be carried out on the basis of consent. Consent may be withdrawn at any time by writing to info@tenent.eu

    (b). Necessary for our legitimate interests (to develop our products/services and grow our business)

    To provide information requested by you In case you request any information from us, you offer and thus consent to our receipt and use of your personal data.
    To fulfil and/or comply with legal obligations, legal compliance, regulatory and risk management obligations, including establishing exercising or defending legal claims (a). Necessary for our legitimate interests (to comply with our obligations, carry out legal and regulatory risk assessment and management, and exercise or defend potential legal claims or any legal means).

    (b). Necessary to comply with a legal obligation.

    We shall not carry out any automated decision-making activities, including profiling, using your personal information. We will only automatically input relevant information in the digital Lease Agreements.

    We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.


    Change of Purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


  4. how we obtain your personal information

    We use different methods to collect data from and about you including through:

    • Direct interactions. You may give us your basic information including your name and surname (including name prefix or title), contact information including your email address, social media account, where appropriate, and other interaction with our social media presence, content information including your photo, and other information relevant to your potential feature in our newsletter by filling in forms or our subscription space or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

      • Login to the site through any social media account.
      • subscribe to our service or publications.
      • request marketing to be sent to you.
      • enter a promotion or survey.
      • send complaints or requests. or
      • give us feedback or contact us.

    • Automated technologies or interactions. As you interact with our website, we will automatically collect technical information and online data (as explained above) about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, and other similar technologies. We may also receive technical information about you, such as your IP address, login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, if you visit other websites employing our cookies. Please see our cookie policy for further details.
    • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:

      • analytics providers such as Google analytics and Crazy Egg solutions.
      • advertising networks [IF APPLICABLE]; and
      • search information providers [IF APPLICABLE].

  5. use of our website

    Our website may use Google Analytics and Crazy Egg, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. Please also see “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/) and our Cookies Policy.

    We are also using Crazy Egg solutions to better understand the User Experience of any website visitors.

    You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.


  6. how long we keep your personal informationFor

    visitors of our website, we will retain relevant personal information for five (5) years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation, or for longer if we are required to do so according to our regulatory and/or compliance obligations or professional indemnity obligations. We may then destroy such files without further notice or liability.


  7. Who we share your personal information with

    We may share personal information the following categories of third parties as necessary:


    • Service providers who provide IT, system administration services and customer screening services.
    • Third parties to whom we outsource certain support services such as, without limitation, payment gateway providers, e-signature solution providers, document processing and translation services, photocopying and document review, confidential waste disposal, IT systems and/or software and/or storage providers, IT Support service providers, provision of break fix support, document and information storage providers.
    • Professional advisers including lawyers, bankers, auditors, insurers and other professionals who provide consultancy, banking, legal, insurance, corporate, administration and accounting services.
    • Government or governmental agencies, regulatory authorities, courts and law enforcement agencies, registries. We may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted.
    • Appropriate parties in the event of emergencies.
    • Advertising networks: to support and display ads on our website, apps and other social media tools.
    • Third party service providers to assist us with client insight analytics, such as Google Analytics.
    • Third party postal or courier providers who assist us in delivering our postal marketing campaigns to you, or delivering documents related to a matter.

    Please note the following:


    • This list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide our services as effectively as we can.
    • We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.
    • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  8. how we protect your personal information

    We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with the applicable data protection laws and the EU General Data Protection Regulation. We have also implemented appropriate information security policies, rules and technical measures to secure your personal information collected by us. Your personal information is saved in an encrypted form.

    All of our partners, employees, consultants, workers and data processors (i.e. those who process your personal information on our behalf,), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such personal information, keep it secure and protect it.


  9. which countries we transfer your personal information to

    In order to provide our services we may need to transfer your personal information to locations outside Cyprus. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. For any transfer of data outside the EEA, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws and the EU General Data Protection Regulation.


  10. your rights regarding your personal information

    You have the following rights in relation to the personal information we hold about you. Please note that some of these rights will only apply in certain circumstances and some of them may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of confidentiality obligations.


    • Access: you are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and certain other information about it;
    • Correction: you are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected;
    • Erasure: you are entitled to ask us to delete or remove personal data in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims;
    • Restriction: you are entitled to ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy or the reason for processing it;
    • Transfer: you may ask us to help you request the transfer certain of your personal data to another party;
    • Objection: where we are processing your personal data based on legitimate interests (or those of a third party) and you may challenge this. However, we may be entitled to continue processing your information. You also have the right to object where we are processing your personal information for direct marketing purposes;
    • Automated decisions: you may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered.
    • Consent: where we are processing personal data with consent, you can withdraw your consent.

    If you want to exercise any of these rights, please contact us at info@tenent.eu. Again, please note that you also have a right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus, where you are habitually resident, or where an alleged infringement of Data Protection law has taken place.


  11. our marketing policy

    You have the right to object where we are processing your personal information for direct marketing purposes. This means you can opt-out from receiving direct marketing from us at any time.

    We may use the information you give us on our website or other means for direct marketing purposes to provide emails, newsletters and other messages to keep you informed of the launch and functionalities of TenEnt, developments of the site, market insights and of our services.

    You can opt-out of receiving direct marketing from us at any time. You can do this by clicking on the "unsubscribe" link included at the end of any marketing email we send to you, or by contacting us at info@tenent.eu.

    We may use your personal information to understand whether you read the emails and other material, that we send to you (where you have given your consent to be sent such materials), click on the links to the information that we include in them and whether and how you visit our website after you click on that link (immediately and on future visits). We do this by using software that places a cookie on your device which tracks this activity and records it against your email address. Removal of this cookie will not affect your experience on our websites.


  12. links to third party websites

    Our website, newsletters, email updates and other communications may, from time to time, contain links to and from the websites of others. The personal data that you provide through these websites is not in any case subject to this Privacy Policy and the treatment of your personal data by such websites is not our responsibility.

    You should consult the other websites' Privacy Policy notices which will set out how your information is collected and processed when visiting those websites, as we have no control over information that is submitted to, or collected by, these third parties.


  13. children

    We do not knowingly collect information from children or other persons who are under 18 years old. If you are under 18 years old, you may not submit any personal data to us.


  14. changes to this Policy

    We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Don’t have an account yet? Sign up