Cookies Policy

This policy explains what “cookies” are and how our website at www.tenent.eu (Website) and/or TenEnt use cookies and other tracking technologies in order to improve  them and to deliver the best and more personalized service. It also provides you with clear and comprehensive information about the cookies we and/or the persons who host or provide maintenance on the Website and TenEnt use and the purposes for using cookies. Our Cookies Policy applies to all users of the Website and TenEnt.

The Website and TenEnt use cookies that can realise, collect, and transmit information that is associated with you. Our use of cookies helps us to provide you with a good experience. For more information about this policy, please contact us at info@tenent.eu.  

What are cookies?

Cookies are bits of texts or small pieces of information that are stored by your browser on your computer’s hard drive or mobile device when you visit certain websites or applications for record keeping purposes. Reference to “cookies” means software or technology that can collect, transmit or recognize information about your visits to our Website and TenEnt. “Cookie” information typically includes data such as your type of internet browser, screen resolution, operating system software and other technical data related to your visit and/or use of the Website or TenEnt. Cookies may also record the manner that you use our Website and TenEnt, the pages you visit and your preferences for features and functions.

Your consent:

By accepting the use of cookies by clicking accept at the message that pops up on your screen and continuing to browse our website, or by accepting the TenEnt Privacy Policy  [LINK TO PRIVACY POLICY] you are agreeing to our placing cookies on your browser or the hard drive of your computer or your mobile device in order to analyse the way you use our Website or TenEnt. Please read this cookie policy carefully for more details about the information we collect.

You can set your browser to refuse all or some browser cookies at any time, or to alert you when websites or apps set or access cookies, by selecting the appropriate settings on your browser (see more information below). If you disable or refuse the use of cookies on our Website or TenEnt, at any time, please note that some parts of the Website or TenEnt may become inaccessible or not function properly. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

Key concepts

How to delete and block our cookies 

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website and/or TenEnt.

Changing your cookie settings

Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand how to change your cookie settings, use the “help” option in your internet browser or visit the relevant pages on cookie settings in Internet Explorer, Firefox, Chrome or Safari.

Can I withdraw my consent? 

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

What cookies do we use and why?

The cookies we use are categorised as follows:

  • Essential cookies
  • Performance and analytics cookies
  • Functionality cookies
  • Advertising cookies
  • Social networking cookies

Essential cookies. These are cookies that are required for the operation of our Website and/or TenEnt. These cookies help you to move around and use all the essential features of the Website and/or TenEnt. Without these cookies, these would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.

Analytical or performance cookies. We want to make your experience on the Website and/or the TenEnt as smooth and as enjoyable as possible. These allow us to recognise and count the number of visitors and to see how visitors move around the Website and/or TenEnt when they are using it. This helps us to improve the way the Website and/or TenEnt work, for example, by ensuring that users are finding what they are looking for easily.

These cookies cannot identify you personally; rather they provide us with anonymous information to help us understand which parts of the Website and/or TenEnt interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our website and we also use them to help us monitor how our visitors reach our Website and/or TenEnt and how effective our advertising is.

Functionality cookies. These are used to recognise you when you return to our Website and/or TenEnt. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Some functionality cookies are essential if you want to view videos and maps on our site.

Targeting and advertising cookies. These cookies record your visit to the Website and/or TenEnt, the pages you have visited and the links you have followed. We will use this information to make the Website and/or TenEnt and the advertising displayed on it more relevant to your interests. These cookies help ensure that the advertisements you see are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you.

Social networking cookies

We also want to make it as easy as possible for you to share content of the Website and/or TenEnt with your friends through your favourite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be smooth and seamless.

Google Analytics

The Website and/or TenEnt use Google Analytics, a web-based analytics tool that tracks and reports on the manner in which websites and/or apps are used to help their improvement. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors, the pages visited and the length of time spent, is aggregated and therefore anonymous.  Please also see “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/).

Google Analytics Opt-Out

Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).

If you want to opt-out of Google Analytics, you can download and install the add-on for your web browser. For more information, click here: https://tools.google.com/dlpage/gaoptout?hl=en

* For more information, see Google’s help pages and privacy policy:

Google’s Privacy Policy

Google Analytics Help pages 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Changes to this Policy

We may make changes to this Cookies Policy from time to time. To ensure that you are always aware of how we use your personal information we will update this Cookies Policy from time to time to reflect any changes to the Website and/or TenEnt using cookies. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this Policy periodically to be informed of how the Website and/or TenEnt use cookies.

 

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